IT Services St. Louis
St. Louis IT Services

Managed Service Engineer – Career Opportunity

Join Alliance Tech as a Managed Service Engineer in Chesterfield, MO. Elevate your career with cutting-edge technology solutions and exceptional support services. Apply now to become part of a dynamic team dedicated to innovation and excellence.

Managed Service Engineer

Alliance Tech, founded in 2000, is a Cyber Security focused IT Managed Service and Cloud Solution provider based in the St. Louis area (Chesterfield). We help small and mid-sized organizations leverage technology and lower costs by providing fanatical IT consulting, management, and support. We are seeking a highly motivated and altruistic go-getter, who has 2+ years of experience in the IT industry, preferably with a managed service provider.

This position is for Managed Service Engineer, who will be providing support to a large customer base with a variety of system configurations. Must be flexible, able to triage problems, and self-motivated. Attention to detail and accuracy is important. In addition to remote support, this position would occasionally require spending time on-site with clients. A neat personal appearance is mandatory, with a charming personality to match. We are looking for a driving, unflinching, calculating machine; Achieve the objective at any cost. If you meet all the requirements listed above, please apply.

General Responsibilities:

  • Provide remote and onsite support to end-users and client IT staff to resolve a wide variety of IT issues
  • Support Windows and Mac operating systems.
  • Administer client Office 365 accounts
  • Perform hardware and software upgrades to servers, laptops, and workstations.
  • Troubleshoot cell phone and tablet issues (Android and iOS) including setting up corporate email.
  • Diagnose and correct problems with printers or multi-function devices.
  • Precisely document problems and resolutions steps
  • Onboard new clients on to our Armada management platform.
  • Manage and Optimize internal IT management systems and processes

Preferred Knowledge, Skills & Abilities:

  • 2+ years of experience in an IT support role
  • A+, CompTIA , MSCE, M365 certifications, or relevant work experience
  • Knowledge of computer networking topology and network troubleshooting
  • Microsoft Windows, Windows Server, and Active Directory
  • Excellent knowledge of WAN protocols and routing.
  • Microsoft Office 365 experience
  • Experienced with virus/malware prevention, detection, and removal.
  • Excellent problem solving and troubleshooting skills.
  • Excellent verbal, written, grammar and documentation skills.
  • Used ticketing systems before
  • Works well in a process-oriented environment.
  • Above average written and verbal skills
  • Must be able to pass a background check.
  • Able to communicate technical jargon to non-technical people.
  • Able to work with and without supervision.
  • Upbeat Attitude and Love helping people!

Bonus Points If:

  • Prior MSP Experience
  • Familiar with Remote Monitoring and Management (RMM) systems
  • Experience with Sophos security solutions
  • Experience with Automating IT processes
  • Microsoft SQL Server Experience
  • Advanced Networking Experience
  • Experience with MacOSx
  • Experience with Hyper-V and/or VMware
  • Experience with terminal servers
  • Experience with VOIP systems like RingCentral
  • Ever used Wireshark to debug a network problem


  • Competitive Wages
  • Health Insurance
  • Retirement Plan
  • Paid time off
  • Great work/life balance

To apply please reply to this post with your cover letter and resume.

Job Type: Full-time


  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan

Experience level:

  • 2 years


  • Monday to Friday

Work location:

  • Chesterfield, MO 63005 – Hybrid remote


  • IT Support: 2 years (Required)

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